At Agni Raksha, the burn victims are counseled at all stages – beginning from their first visit to the office to learn about the ways they can benefit by accessing the NGO’s services to guiding the recovered burn victim after the exhaustive treatment to lead a new life.  

Counselling also encourages the burn victims to go through the prolonged medical treatment, and motivates them in the process of socio-economic rehabilitation. 

Counselling motivates the burn treatment to face the transitions from one painful stage of the treatment to another with patience and fortitude. Burn victims have said that it is Agni Raksha’s counseling that has comforted them while undergoing the physical and emotional traumatic period of burns treatment.

The counselor speaks to the burn victims and the care givers to understand their needs, and also to motivate them on ways to get their lives back on track. They are also informed about the Sanghas, the in-house vocational training programmes, school admission, college admission, social entitlements, etc. As a result, the burn victims realize the importance of getting over the traumatic experience of their burns, and to open a new chapter in their lives with hope and courage. The counseling also includes emphasizing the importance of nutrition, where different low cost nutrition options are explained to the burn victim and their care givers. Counselling helps the victim in emotional recovery and gudance on mainstreaming.